Refund Policy
At Rozmarra Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refund
Refunds are only applicable for products that arrive damaged, defective, incorrect, or significantly different from the item ordered. Requests must be made within 7 days of receiving your order.
Return Requirements
Items must be returned in their original condition, unused, with all original packaging, accessories, and tags included.
Non-Refundable Items
Certain products, including clearance items, personal care products, customized items, or products damaged due to misuse, are not eligible for refunds unless received defective.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.
Refund Method
Approved refunds will be processed using the original payment method whenever possible. In some cases, refunds may be issued through bank transfer or another mutually agreed method.
Replacement Option
If the product is damaged or defective, you may choose a replacement instead of requesting a refund, subject to product availability.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to our error, such as receiving the wrong or damaged product.
Processing Time
Once approved, refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation is no longer possible, and the standard return process will apply.
Need Assistance?
If you have any questions regarding returns or refunds, our customer support team is always available to assist you and ensure a smooth resolution.